Post by Nuno B.M. Lumbrales, lawyer, partner at Lumbrales & Associados and LawRD user:

The use of social networks for marketing and promoting a vast array of economical activities is definitely in and there are some several examples of its good results.

The opposite is also true, though. Many economy players have real doubts on the return of their companies investments in that area (namely the non physical resources, such as time allocated to that task by employees, among others) which, given its nature, are hard to quantify.

Therefore, there is room enough for debating on the efficacy of this sort of marketing, and which are the best procedures to go about it through all different products and economy branches.

There are sectors, like the legal practice, that are bound to restrictions concerning its publicity, either by deontological or professional culture when displaying their image towards the market and society at large, thus making them more reticent and cautious when using these social tools  of promotion.

However, that trend has been slowly changing and, still far from being a universal attitude, a growing number of lawyers and law firms are taken an open and noticeable stance in that area.

Actually, in a business area where personal trust between lawyer and client is paramount, even more so than in any other business activity, there is a natural and reasonable mistrust as to the efficacy of social networks as tools for promoting and marketing services provided by the legal practice.

But there is no turning back on the increasing numbers of law professionals adopting social networks for promoting their businesses, and in the end time will tell who was right, after all.

Post by Nuno B.M. Lumbrales, lawyer, partner at Lumbrales & Associados and LawRD user:

Managing time, the time each of us spend on any given task, to be more precise, is key when managing a company for it stands as an indicator of how much is demanded from that company to meet its tasks (namely what concerns human resources, which is usually seen as fixed or a general cost, rather than a specific one related to a client or project).

By managing time, it is possible to spot waste, logistics inefficiency and other obstacles that may stand in the way of productivity, slowing down its pace thus affecting the company’s results.

Paramount as it is for any company management, it is more so for law firms and lawyers at large, since they often run on a hourly cost/pricing model that is directly dependent on the enhancement of individual performance of the employees for being a successful one, when it comes to results.

Three practical tips on this subject:

• Try to limit interruptions to a minimum, there are always to many (i.e. that email that just came in, is it that urgent to the point of interfering in your present task, or any others that have been on hold for quite some time and so became urgent just because they are overdue?)

• Do not keep up for too long on tasks which have a doubtful return (is it worthy to attend every conference, when you know that the benefit you get from them is barely none? Shouldn’t you go only when that amount of time won’t hurt all the work waiting you at the office?)

• Do not tag everything as ‘URGENT’ (if all is urgent then nothing is, which leads to loss regarding work quality and organization, as well as sorting priorities. Attempt to figure when does the client actually need the work done and then ‘negotiate’ with them the deadline. Most of them realize that they will benefit from a better and more careful work, as long as the established deadline is observed).

Post by Daniel Nunes, muchBeta’s Chief Financial Officer:

A client current-account represents the financial situation before a lawyer or law firm.

That being said it’s all very clear: when I (lawyer) issue a billing sheet to clients they owe me money, therefore I will log that debtor position on the current-account. By the time clients pay billing sheets, they no longer owe me any money, i.e. they now have a creditor position before me (lawyer). Thus, clients payments are always credited on their current-accounts. This is why, whenever a money provision is advanced for fees and expenses, I have to credit the client’s current-account.

Yet, a current-account that just reflects financial movements and responsibilities is not enough. A practical example:

A lawyer starts a new matter for a client and asks for a fee provision of $2,000. The current-account shows a creditor balance of $2,000.

Throughout one week, a lawyer has input 20 hours of work into the client’s matter. If that lawyer charges a $150/hour fee, what is the client financial position then?

For any usual billing software the answer would be: the client is creditor of $2,000. According to that application all is OK regarding this client.

But if that lawyer were a LawRD user, when checking the client’s current-account the information would have be:

LawRD displays two balances:

• A green one shows the amount of $2,000 representing a credit to the client, for the advanced provision.
• A red one with the negative amount of -$1,000.

This red -$1,000 stands for the real financial situation of the client towards the lawyer. By the end of the month LawRD will read the client situation as:

$2,000 (provision) - [20 hours input x $150] = $2,000 - $3,000 = -$1,300

LawRD displays two diverse concepts of current-account:

• The traditional, i.e. one that reflects the issuing of billing sheets and the client payments.
• And another, we call Global Current-Account, which mentions tasks and expenses already logged on the matter, but not yet issued  and billed to the client.

Given the scenario on the example, a lawyer faces two options: either a new provision is requested or all debts are billed to the client so that the balance is altered.

Looking at the first option and that a new provision of $2,500 has been added, the current-account will show a positive balance of $4,500, if only financial flow is considered. A positive balance of $1,500 is shown if the total input of tasks already accomplished but not yet billed is taken into consideration, though:

That $1,500 balance equals about 10 hours worth of work ($1,500 divided by $150) that the lawyer may use for that matter. Once that happens, the client will be in debt before the lawyer, again.

Should the lawyer bill all work to the client, the balance in both accounts will be the same: a negative -$1,000:

LawRD displays as negative and in red all the client’s debtor positions. This is a way to red flag the client’s debtor positions to the matter manager or anyone in charge of the administration.

So, what is the upside of showing two concepts of current-account? Here’s one: the client financial situation to the lawyer or law firm is displayed in real time. Billing never keeps up with the work actually done. By using LawRD, users are informed earlier when the client’s financial position is negative… and real time info is valuable for it allows swifter decisions without having to wait on the administrative time it takes for billing sheets to be issued and only then being able to decide.

LawRD is valuable data for your valuable time.

Post by Gustavo Rocha, lawyer and consultant in management, IT and quality for law firms. He’s the author of Gestão.Adv.br (content in Portuguese only):

For quite a long time word of mouth has been the best way of getting new clients. Nowadays, with the growth of social networks, there is a new form of pointing, interacting and gather new clients.

Is it?

Social networks are an excellent means of adding new contacts and followers for our view points, yet this is just a medium, not the core reason for contracting services.

Recommendation results from good work, best client management, fair pricing and perfect service. These adjectives will make your clients to recommend your practice to others.

Adding to good work, client management, pricing, etc, there’s the need for all that to be advertised, i.e. marketing.

How can that be done? There are lots of ways! Some are ethically legitimate, others are not. Publicity alone doesn’t cut it, though. Marketing must walk along side with credibility. Such credibility is gained by stances that reflect our practice, e.g.labour law, just debating or giving tips about it isn’t enough. One must have
effective actions on this law area and its target demographics.

And how can you act toward this?

Through social networking.

Keep up with the times. The younger generation is talking to one another through social networks. Overlooking that is writing a death sentence to your practice.

So, which is best: recommendation or social networking? Recommendation along with credibility, including on the social networks.

To celebrate our presence at London’s European Lawyers event next June 5th, we’re giving a LawRD - Reports on Demand special offer:

• 3 months free trial of LawRD for all European Lawyers fans in Facebook.
• 3 months free use, extra, to all participants at the event.

This means a special offer of, up to 6 months, free use of LawRD.

To access this give away, just click the following fields in LawRD, when signing up for free trial:

We’d like to stress that during free trial, LawRD is fully functional for the better assessment of our app.

This is another initiative in order to strengthen our bond to European Lawyers, just like it happened with the 2009 Brussels event. We’re counting on all of you being there… if the Icelandic volcano doesn’t decided to alter our plans.

We have been asked whether muchBeta - developers of LawRD - Reports on Demand - issue invoices and receipts proving LawRD user monthly payment. Of course we do.

Our clients can use one of two ways to paying the monthly fee: credit card or bank transfer.

Should a client choose to pay via credit card, invoices and receipts are automatically issued thus being available on LawRD’s dashboard so they can be downloaded on PDF.

If the payment is done by wire transfer, LawRD will inform the client on the amount to be transferred and the IBAN account number.

The invoice and receipt will be issued once muchBeta has confirmed the due transfer is done (2-5 working days on average).

For clients to view their invoices and receipts, a LawRD administrator will go to the ‘Settings’ tab and click on:

The PDF containing invoices and receipts is reachable by clicking on ‘Current-Account’:

Finally, given that muchBeta is located within the European Union, our company is compliant to all VAT regulations.

Post by Gustavo Rocha, lawyer and consultant in management, IT and quality for law firms. He’s the author of Gestão.Adv.br (content in Portuguese only):

What is your plan B? Usually we call Plan B to an alternative plan other than the main plan, a back up plan.

What’s your plan A? Searching for alternatives in your market share, rekindling contacts with clients, newer products, and so on, all are part of your present strategy and how you approach the market.

And what’s your plan B? None? No alternative?

Not that we are saying your plan B should be a different businness altogether. Not at all. A plan B may not be used at the present, but may come in useful in the future.

For instance: A firm deals with physical individuals, i.e. consumers in colective suites. This is your plan A. The products range from Brasil Telecom shares to fawlty goods. Great; this firm has got a market, its goals are set and it thrives.

What would be its plan B? Sticking to the same businness core (physical individuals), while broadening the product base (to areas such as labour, social security, family) marketing these new offers and by gathering new clients.

Having a plan B doesn´t mean to give up plan A.

A plan B means that you can get more from your practice.

A plan B means to take a chance on new markets.

A plan B means to be aware of market nuances.

Prepare to glimpse an opportunity in all that you do. Be it a chat with a friend, an hearing or a partnership.

That’s where opportunities are. If they don´t interest you, pass them onto whom they might. Become a business reference rather than a mere lawyer (thus adding value to your profession).

The world of business, more than just a lawyer, demands a professional widely connected to  most walks of life and market, not single minded but with broadened knowledge.

What’s your plan B? Share it with us.

Post by Gustavo Rocha, lawyer and consultant in management, IT and quality for law firms. He’s the author of Gestão.Adv.br (content in Portuguese only):

There are over 192 millions Internet domains registered on the Internet, until 2009.

What does this mean? To put it simply: your brand depends on you. There’s no turning back: Internet, social networks, contacts, connections, businesses.

When it comes to Internet domains, lots of people register the “.com.br” and the “.com” even if it is one and the same law firm. Two different law firms that have the same name have different Internet domains, i.e. one is “.com.br” and the other “.adv.br”.

It is a basic need to register their practice with the same name on the most common domains in the business area. The online brand management can not be overlooked.

Adding to this, it is important to keep you ears and eyes open to what’s being said about you, over the web.
Keeping up with your “online name” can prove to be an excellent path for new contacts, to check the degree of your clients satisfaction thus leaving a subconscious trail of your brand on those surfing the web.

How come? If I Google my name and find that there few references to it, I may start writing more and being more active in social networks and online groups and chats concerning my area of activity, i,e. make my online presence more noticeable. By doing that and always having some sort of online signature on my emails with my contacts, name, practice name, etc,  I’ll be broadning my brand.

Sharing and participating on online debates, will provide for others to better know of my work and to quote me in future references.

The more virtual contacts I get online the more they can turn into live ones, not to mention the ever growing of my brand.

So, don’t just read this, take action. Try this:

• Verify your present domain(s).
• Register your practice in all others that are most common in your business area.
• Be active in social networks. Interact.

Be online and keep at it. Your brand may depend on it!

Lumbrales & Associados, one of the many LawRD – Reports on Demand users, requested us for helping them to devise their new website - www.lumbrales-associados.eu -  which came about after a close collaboration with that law firm, resulting on a completely customized one:

Its content management is fully controlled by the user, via back office, with no need for a third party for issuing newsletters to their clients, just to name of the perks that such a collaboration has produced.

The interface design is also a joint result. The fast provision of contents from that legal office made way for a pretty fast deployment of this whole web initiative. The domain registration and hosting procedure requirements were all dealt with by us as well.

If this resonates with some of your IT needs, please let us know at info@lawrd.com.

Post by Gustavo Rocha, lawyer and consultant in management, IT and quality for law firms. He’s the author of Gestão.Adv.br (content in Portuguese only):

“The client knows best”, this is an adage not always true and ought not to be interpreted in its stricto sensu.

What is the client’s dream is another issue. Dreaming is good, it is free, but one needs to “keep it real” so the dream can come to be. If a client looks for a wreckless quest, should I play along so I can prove him wrong. What about the lawyer’s ethical code, then? Is a client’s dream any good, if it means to work in the German market, which is known for its demands for price and quality, when he is not up to those standards?

We have to put the clients inner yearns and hopes along side with the facts of reality, possibility and professionalism.

Being a lawyer and consultant and psychologist and entrepreneur, is what Being a Lawyer is all about. The market demands for professionals with business strategies, calculated legal risks included. In this mind frame, to be a lawyer is to be a strategist. Not just a petition clerk, but a real Guru for clients.The one they look for guidance in rough moments, through hard times.

The same goes for lawyers who deal with individuals. Employees in any company. To be aware whether  the company they work for is compliant with the legislation, their rights and duties (not only the rights,
like many love to stress) are all fundamental by the time to decide  whether or not to stay working in the present job.

Clients do not always know best.

Dreams do not always come true.

Recurring to the law is not always the best move.

In any of the above cases, a lawyer who has a strategic overview of the market, who is sensible to human interactions and has a good knowledge of the law, can provide an outcome closer to justice and the truth.