Clients, Reason, Dream and Possibility
Gustavo Rocha,
April 5, 2010
Post by Gustavo Rocha, lawyer and consultant in management, IT and quality for law firms. He’s the author of Gestão.Adv.br (content in Portuguese only):
“The client knows best”, this is an adage not always true and ought not to be interpreted in its stricto sensu.
What is the client’s dream is another issue. Dreaming is good, it is free, but one needs to “keep it real” so the dream can come to be. If a client looks for a wreckless quest, should I play along so I can prove him wrong. What about the lawyer’s ethical code, then? Is a client’s dream any good, if it means to work in the German market, which is known for its demands for price and quality, when he is not up to those standards?
We have to put the clients inner yearns and hopes along side with the facts of reality, possibility and professionalism.
Being a lawyer and consultant and psychologist and entrepreneur, is what Being a Lawyer is all about. The market demands for professionals with business strategies, calculated legal risks included. In this mind frame, to be a lawyer is to be a strategist. Not just a petition clerk, but a real Guru for clients.The one they look for guidance in rough moments, through hard times.
The same goes for lawyers who deal with individuals. Employees in any company. To be aware whether the company they work for is compliant with the legislation, their rights and duties (not only the rights,
like many love to stress) are all fundamental by the time to decide whether or not to stay working in the present job.
Clients do not always know best.
Dreams do not always come true.
Recurring to the law is not always the best move.
In any of the above cases, a lawyer who has a strategic overview of the market, who is sensible to human interactions and has a good knowledge of the law, can provide an outcome closer to justice and the truth.








